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Warranty FAQ

What makes our service so unique is that every PC has been built and tested with 20 different testing tools. This allows us to make sure everything on the PC is 100% working and rock solid stable before it's listed on our website. This makes our machines more reliable than a normal system builder who would have to test the PC once it's been ordered and rush to get the order dispatched.

In the event anything goes wrong within the first year we will resolve it for you at no cost and for just £50 more you can upgrade to 2 years hassle free warranty.

Included as standard:

1 Year Parts Warranty

We fully test every component in the the PC before it's dispatched but due the nature of computers a component can fail at any time. That's why we offer a full 1 year parts cover on every component inside your PC. In the event a component fails any time within 1 year of you owning the PC we will replace it at no charge for you.

1 Year Collect & Return Cover

We're so confident in the quality of our PCs that if any component fails within 1 year we'll send our courier (Parcel Force) to collect your PC at our expense to UK mainland addresses only. We will replace the faulty component and return it back to you. If you didn't want to be without the PC then we can simply send you a replacement part to swap over and then we will collect the old faulty part.

Lifetime Technical Support

If you have any hardware or software problems related to your PC or operating system then we have a dedicated team ready to help you. Simply contact us via e-mail, live chat or phone for help.

Open Case Policy
We allow customers to open the machines to upgrade or add parts and warranty is still valid. The only warranty which is not covered is if any physical damage has happened for example snapped RAM stick or bent CPU pins.

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